Return Policy
We do not accept general returns or exchanges for change of mind, size, or preference.
Defective, Damaged, or Incorrect Items
If your order arrives damaged, defective, or incorrect, you are eligible for a free exchange or full refund.
Timeframe
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You must report the issue within 30 days of the delivery date.
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Requests made after 30 days may not be eligible.
What to Do
To initiate a return or exchange:
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Contact us at support@bouvelle.com with:
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Your order number
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A clear photo of the item and issue
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Our support team will review and respond within 2 business days.
Exchange Policy
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Exchanges are only offered for defective, damaged, or incorrect items.
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Once approved, we will provide a prepaid return label and send a replacement at no extra cost.
Refund Policy
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Refunds are issued to the original payment method once we receive and inspect the returned item.
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Processing time: 3–5 business days after we receive your return.